Shipping policy

Thank you for shopping with MyCollectiverse Limited. We are committed to providing a seamless shipping experience for all our customers. Please review our shipping policy for details regarding order processing, shipping methods, and delivery times.

Order Processing

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
  • You will receive an email confirmation with your order details and information about when your item has been shipped.

Shipping Methods and Delivery Times

We offer the following shipping options:

  1. Standard Shipping

    • Estimated Delivery Time: 3-5 business days (within the UK).
    • International orders may take 7-21 business days depending on the destination.

  2. Tracked and Insured Shipping

    • Includes tracking information and insurance for your package.
    • Estimated Delivery Time: 2-4 business days (within the UK) and 5-15 business days for international shipments.

  3. Express Shipping

    • Estimated Delivery Time: 1-2 business days (UK only).
    • International express options are available upon request.

Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as customs delays or carrier disruptions.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You will see the shipping cost at checkout before completing your purchase.

International Shipping

  • We ship to most countries worldwide.
  • Please note that customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

Lost, Damaged, or Delayed Packages

  • If your package is delayed, lost, or arrives damaged, please contact us at info@mycollectiverse.com within 14 days of the expected delivery date.
  • For damaged items, we may request photos of the packaging and the damaged product to assist with claims.

Shipping Restrictions

  • Due to legal restrictions, we are unable to ship to certain countries or regions. If your address is in a restricted location, we will notify you and issue a full refund.
  • Orders cannot be delivered to P.O. Boxes or military addresses at this time.

Additional Notes

  • Ensure your shipping address is entered correctly at checkout. MyCollectiverse Limited is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

For any questions or concerns regarding our shipping policy, please contact us at info@mycollectiverse.com.

Thank you for choosing MyCollectiverse Limited for your collectible card needs!